Welcome Back to jilidd — Your Account Is Just a Tap Away

If you have forgotten your password, look for the "Forgot Password" or account recovery link on the login page. You will be asked to enter your registered Philippine mobile number, and jilidd will send a one-time PIN to that number. Once you enter the OTP correctly, you can set a brand new password immediately. Make sure your new password is something you have not used before and is at least eight characters long with a mix of letters and numbers. If your registered mobile number is no longer active, contact jilidd support directly for further assistance. You can also visit our FAQ page for a step-by-step walkthrough of the recovery process.

OTP delivery depends on your mobile network, and occasional delays can happen on Globe, Smart, or DITO during peak hours or in areas with weaker signal. First, check that your phone has a stable signal and that your SMS inbox is not full. Wait at least 60 seconds before requesting a resend — the first OTP may still be in transit. Make sure you have not accidentally blocked the sender number in your phone's message settings. If the problem persists after two or three attempts, restart your phone and try again. For ongoing issues, reach out to jilidd support or check our FAQ page for network-specific tips.

Yes, jilidd supports persistent sessions on trusted devices so you do not have to enter your credentials every single time you open the app or browser. If you are using a personal phone that only you have access to, staying logged in is convenient and safe. However, if you share your device with family members or use a public or borrowed phone, it is strongly recommended that you log out after every session. You can also use the jilidd app for a smoother, faster login experience on Android and iOS. Visit the App page to learn more about the dedicated mobile app. Always prioritise your account security over convenience when on shared devices.

jilidd temporarily locks accounts after several consecutive failed login attempts as a security measure to prevent unauthorised access. If your account is locked, wait a few minutes before trying again — the lockout period is short and designed to deter automated attacks rather than inconvenience genuine players. If you are still unable to log in after waiting, use the password reset flow to regain access via OTP. For accounts locked due to a suspected security issue or identity verification requirement, our support team is available around the clock to assist you. Do not attempt to create a second account — duplicate accounts violate jilidd's terms and conditions. Check our FAQ page for more details on account recovery.

Yes, logging in over mobile data — whether on Globe, Smart, or DITO — is completely safe on jilidd. All data transmitted between your device and jilidd's servers is encrypted via HTTPS regardless of whether you are on Wi-Fi or mobile data. The only thing to be mindful of is using public Wi-Fi hotspots in malls or cafes, where the network itself may not be secure. On your own mobile data connection, you have a direct and private channel to jilidd's servers. If you are ever unsure about your connection, switching to mobile data is actually the safer choice compared to unknown public Wi-Fi. Your security is built into the platform, not dependent on your network.